Refund & Return Policy

At Prime Picks, customer satisfaction is our priority. We offer a hassle-free return and refund policy.

Return Window

You can request a return within 7 working days from the date of delivery. Products must be unused, in original condition, and in their original packaging with all tags intact.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In original packaging with all tags and labels
• Accompanied by the original invoice

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons:

• Personal care and beauty products (if opened or used)
• Intimate or sanitary goods
• Products marked as non-returnable at the time of purchase

Refund Process

Once we receive and inspect your returned item, we will process your refund within 7 working days. The refund will be credited to your original payment method or as store credit, as per your preference.

How to Initiate a Return

To initiate a return, please contact us with:

• Your order number
• Reason for return
• Photos of the product (if damaged or defective)

Return Shipping

Return shipping costs will be borne by the customer unless the product is damaged, defective, or incorrect.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos. We will arrange a free pickup and provide a full refund or replacement.

Contact Us

For any questions about returns or refunds, please reach out to us:

• Email: support@primepickscollection.com
• Mobile: +91 9321638302

Last updated: January 2026