Shipping & Returns

🚚 Shipping & Returns Policy

📦 Shipping Information

🚀 Delivery Timeline:

• Standard Delivery: 5-7 business days across India
• Express Delivery: 2-3 business days (available in major cities)
• Same Day Delivery: Available in select Mumbai areas

💰 Shipping Charges:

🌍 Delivery Coverage:

We deliver across India including:

• All major cities and metropolitan areas
• Tier 2 and Tier 3 cities
• Remote areas (may take 1-2 additional days)
• Cash on Delivery (COD) available in most locations

📱 Order Tracking

• SMS and email notifications at every step
• Real-time tracking link provided
• Delivery partner contact information shared
• Estimated delivery time updates

🔄 Returns & Exchanges

⏰ Return Timeline:

✅ Return Conditions:

• Items must be unused and in original condition
• Original packaging and tags must be intact
• Return request must be initiated within 7 days
• Product should not be damaged or altered

🚫 Non-Returnable Items:

• Personal care and hygiene products
• Used or damaged items
• Items without original packaging
• Customized or personalized products

🔄 How to Return

💳 Refund Process

• Online Payments: Refunded to original payment method
• COD Orders: Bank transfer or UPI (account details required)
• Processing Time: 5-7 business days after return verification
• Refund Confirmation: Email notification sent once processed

🔄 Exchange Policy

• Size/color exchanges available for applicable products
• Subject to stock availability
• No additional charges for exchanges
• Same return conditions apply

📞 Customer Support

🌟 Our Promise

Customer Satisfaction Guarantee: We're not happy until you're happy! If you're not completely satisfied with your purchase, we'll make it right.

Thank you for choosing Prime Picks. We're committed to providing you with the best shopping experience!